Privacy Policy

Scope

This policy applies to the Teochew Travel website and to any contact you establish with us through the inquiry form, email, WhatsApp or WeChat. When you reach us via a third-party platform (such as WhatsApp or WeChat), that platform's own privacy policy also applies.

Information we collect

We never collect payment-card details through this website, and we do not ask you to submit identity-document numbers or other sensitive data.

• Contact details: name, email address, phone or WhatsApp number, WeChat ID
• Trip preferences: travel dates, group size, destinations and experiences of interest, budget range
• Communication content: what you share in emails, forms or chats

How we use information

• To answer your inquiries and design, quote and refine your custom itinerary
• After you confirm a booking, to pass necessary details to hotels, drivers and experience hosts so the booking can be completed
• To analyse anonymous, aggregated page traffic and improve this website
• To send you trip updates — only with your explicit consent

Cookies and analytics

This website uses basic traffic analytics (such as Google Analytics) to understand which content helps travellers most. The data is anonymous and aggregated, and is not used for advertising. You can manage or disable cookies in your browser settings.

Sharing

We do not sell your personal information and we do not share it with advertisers. We only pass on the details necessary to arrange your trip (for example, confirming a booking with a hotel, driver or experience host), or disclose information when required by applicable law.

Retention and security

Inquiry and trip correspondence is kept for a reasonable period after service completion so we can follow up and assist you afterwards. We apply reasonable technical measures — access controls and encrypted transmission — to protect information from unauthorised access, disclosure or alteration.

Your rights

To exercise these rights, or if you have any question about this policy, contact us using the details at the bottom of this page. We process personal information in accordance with applicable law, including the Personal Information Protection Law of the People's Republic of China.

• Access, copy and correct your personal information
• Request deletion of your information, or withdraw consent previously given
• Ask how your information is processed and raise questions or complaints

Changes to this policy

We may update this policy from time to time. The latest version is always published on this page with a revised date; continued use of the website means you accept the current version.

Contact us

• Email: hello@teochewtravel.com
• Phone / WhatsApp: +86 13632470463
• WeChat: BIN154486755